The Hammers have started the season with just four points from seven games, their worst start to a top-flight season 1988/89.
Cristhian Stuani opened the scoring six minutes into the second half before Dimitri Payet levelled the tie with a super individual goal just six minutes later.
Collins told BBC Sport: “It stops the rot and is a step in the right direction. We needed that point.”
There has been talk about manager Slavan Bilic’ future with the club sitting in 18th place with only four points.
But the general consensus among fans seems to be that he deserves time given he took them to seventh in the Premier League last season.
The club have taken time to settle into their new stadium with seating, service and security issues among the concerns.
They have also been hampered by injury with £20m record-signing Andre Ayew getting injured in his first league game for the club.
Andy Carroll and Aaron Cresswell are expected to be back in contention after the international break, but they had another set-back in the draw with Sam Byram picking up a hamstring injury.
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